Independent Service Provider:
Concierge InfoTech is an independent technical support service provider for several third-party hardware and software products. Use of names and trademarks is only for reference and in no way intended to suggest that Concierge InfoTech has any business association with these third-party product providers.
· Warranty Coverage:
Most hardware and software products are covered under manufacturer’s warranty during the initial period of use. If your product is under warranty the support services may be available for free. Concierge InfoTech recommends that you contact the original supplier of the product in such circumstances.
· Customer Testimonials:
Testimonials found on this site and other related sites are unverified results that have been emailed by our customers or posted on social media networks. They may not reflect the typical purchaser's experience, may not apply to the average person and are not intended to represent or guarantee that anyone will experience the same or similar results.
· Service Exclusion:
Please refer to Concierge InfoTech service terms and conditions or ask the representative to ensure that you fully understand services that are not included in the Onetime fix (MAKE THIS BOLD or underline TO SHOW IT IS A PLAN OPTION) maintenance services.
· Third-Party Diagnostic Software:
Concierge InfoTech, when necessary, uses third-party software for diagnosing and fixing the problem. The software tools used are from leading companies such as Microsoft (e.g. Microsoft Security Essentials) or AVG (AVG Tune up) etc. Some of these third-party tools are available for free that you can obtain directly from these sites. Concierge InfoTech does not charge for implementation of this software.
· Proprietary Software:
Concierge InfoTech currently does not use or sell any proprietary computer repair software or diagnostic tools.
· Customer Satisfaction:
The customer satisfaction metric is based on an online survey that all of our users are given the option of completing at the end of each repair session. Not all users complete this online survey. This metric is not based on a third-party audit by a market research firm specializing in customer satisfaction tracking studies. Therefore, this metric may not be a statistically accurate measurement of Concierge InfoTech customer satisfaction.
· No Automatic Renewals:
It is our policy to never automatically renew our subscribers, unless they explicitly indicate they would like this feature to be added to their account.
· Fair Usage Policy:
All of the information collected by the customer for our services including name, number, email address, physical address and billing information (credit or debit card) is 100% secured and safe and will not be shared with any third parties.
Disclaimer: : Concierge InfoTech Services is an independent service provider of technical support for software and hardware, onsite and online. We have no association or affiliation with any of these companies and brands for which we are offering support on Concierge InfoTech Services. Usage of logos and brand names are just for information purposes. All other trademarks, registers trademarks, company names, product names, and brand names, are the property of their respective owners. The services we offer may also be available through the brand owners, on their sites.